Your terms and conditions of use


These "General Conditions of Sale" apply to legal transactions relating to products marketed to its customers by VAPSTOR within its online store.


The present conditions of sale aim to define the contractual relations between the company VAPSTOR and the buyer, and the conditions applicable to any purchase made through the merchant site of the company.

The acquisition of a good through this site implies an unconditional acceptance by the buyer of these conditions of sale. These conditions of sale will prevail over any other general or specific conditions not expressly approved by the company VAPSTOR.


The photos on the site are non-contractual and are provided for information only. The descriptions and characteristics announced in the catalog are as faithful as possible but cannot guarantee perfect similarity with the products offered for sale.

The company VAPSTOR undertakes to honor orders received on its website only within the limits of available stocks. The products offered for sale and concerned by these general conditions of sale are those which appear in the online catalog of the company VAPSTOR published on the site


The customer can order directly by Internet on the site The order is only definitively validated after validation of the payment. Once the order has been placed, the customer can access via his member area the follow-up of his order and a summary of the articles composing it.

Any order implies acceptance of these conditions of sale and the renunciation to take advantage of its own conditions of purchase or other conditions.


Delivery can only take place when the order is validated and payment made in full at the address specified by the customer when ordering.

Shipments are insured by Post, Chronopost, Fedex or DHL. The deadlines are given as an indication and the seller cannot in any case be held responsible in the event of exceeding this deadline. In addition, exceeding this deadline for reasons of force majeure such as war, riot, fire, strikes, bad weather, accidents and the impossibility of being supplied, preventing deliveries, cannot give rise to no cancellation of the order, to no reduction and to no payment as damages.

The goods are delivered at the buyer's risk. It is up to the latter at the time of delivery to check the contents of the package and to refuse it if necessary. In case of damage or missing product, the customer will specify his detailed reservations on the delivery note and confirm them to the seller within 2 days by mail or email.

The delivery rates are indicated on the website. For deliveries outside mainland France, the items ordered are imported into the country of destination by and under the responsibility of the customer. The seller disclaims de facto any legal responsibility if the payment of taxes was not made by the buyer.

International delivery:

Shipments are insured by Post, Chronopost, Fedex or DHL. Delivery times for international shipments are only given for information based on the carrier's estimate. Consequently, in the event of non-compliance with these deadlines by post, the buyer will in no case be entitled to claim payment of damages from the seller, nor to make any deduction or to cancel orders In progress.
VapStor cannot be held responsible in the event of blockage or seizure of the package in customs in the country of destination. VapStor undertakes in this case to provide as far as possible all the documents necessary for the regularization of the situation.
Customs fees and other taxes payable by the customs of the destination country are the responsibility of the recipient.


The consumer has a withdrawal period of 14 days from receipt of the order. Return costs remain the responsibility of the Customer.

In order to benefit from the withdrawal procedure, the buyer certifies that the product must never have been used, that it is in perfect condition, accompanied by all the accessories and instructions and must be returned in its original packaging.

It is necessary to accompany your returns with your original invoice. No return costs will be reimbursed and no cash on delivery will be accepted. The return of products must be made by registered mail with acknowledgment of receipt with a declared value corresponding to the price of the product transported.
A 25% tax surcharge is deducted from the refund for returns outside the European Union due to import tax rules.

The refund will be made on the original payment.

The order will be deemed firm and final, in the absence of a withdrawal made within 14 days of the order.


The prices are indicated in euros all taxes included or excluding taxes depending on whether the customer connected to his account is of European or non-European origin.

The prices indicated take into account the French VAT applicable on 01/01/2002. If one or more rates were to be changed up or down during the season, these changes may be reflected in the prices of items.

Some items may have a different base price depending on the country and area due to the application of manufacturing requirements on international pricing.


The payment of orders will be made by the secure payment system Payplug.

The buyer can pay for his order by credit card CB, Visa, Master Card, e-Card, Maestro and American Express with Payplug.

As soon as the financial transaction between the customer and the Payplug system is validated and is confirmed to the seller by means of an e-mail, the latter executes the customer's order.


The products sold by are covered by the legal guarantee of conformity (Articles L211-1 and following of the Consumer Code).

The consumer code imposes on the seller the obligation to deliver a good in conformity with the contract. Lack of conformity represents a breach of this obligation.
But the seller only responds to the lack of conformity that existed when the goods were delivered.
Defects which did not exist at the time of delivery and only began to affect the item subsequently do not enter into the guarantee.

In order to assert his rights, the Buyer must inform the Seller, in writing, of the non-conformity of the Products within the time limits referred to above and return the defective Products in the state in which they were received with the all the elements (accessories, packaging, instructions, etc.).
The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective. In the event of delivery, the shipping costs will be reimbursed on the basis of the invoiced price and the return costs will be reimbursed on presentation of receipts.
Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days of the Seller's finding of the lack of conformity or the hidden defect.

The responsibility of the Seller cannot be engaged in the following cases:

- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Buyer to verify,
- in the event of misuse, negligence or lack of maintenance on the part of the Purchaser, such as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.

The warranty will no longer be valid in the following cases: improper use of the products, products visibly showing signs of a fall, visible or invisible damage resulting from a cause external to the device.

The warranty will not be valid in the case of a second-hand purchase even if the new owner has the original invoice, only the initial buyer can initiate a legal warranty procedure.
The guarantee will not be applied without prior return of the object in question. This return must imperatively be sent with a parcel tracking number. The parcel must be carefully protected and accompanied by the purchase invoice.

Returns in parcels with a tracking number to send to us must be sent to this address:
VapStor, 249 rue Paul Bert, 69003 LYON, FRANCE

International warranty:

In the event of a problem involving the use of the guarantee, the seller undertakes to reimburse the products order once the order has been returned.
The warranty will no longer be valid in the following cases: improper use of the products, use with other products from other shops or sellers, products visibly showing a drop, products having been unpacked or having visible traces of opening, visible or invisible damage resulting from a cause external to the device.

The guarantee will not be applied without prior return of the object in question.
This return must be sent with a tracking number. The package must be carefully protected and accompanied by the purchase invoice.
Return costs are the responsibility of the buyer.


It is compulsory to provide the personal information collected for distance selling, this information being essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. The lack of information leads to the non-validation of the order.

The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him. The company VAPSTOR undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.


As stipulated in article 1369-1 of the civil code, the product offers and prices displayed on this site are valid as long as they are visible on the site, within the limits of available stocks. The company VAPSTOR undertakes to indicate the state of stocks, in the case of unavailability of a product, the order cannot be completed.

In addition, if despite our vigilance or in any other circumstance, the order is made and the products prove to be temporarily or permanently unavailable, a refund of the order will be automatically applied.

Items may be available for certain countries only due to manufacturer's obligations.


All elements of the site are protected by copyright, trademarks or patents. Similarly, any link by hypertext is strictly prohibited without a written agreement from the company VAPSTOR.

The buyer who has a personal website and who plans to place there, for personal use, a simple link directly to the home page of the website of VAPSTOR must request authorization to the company VAPSTOR.

No buyer or user of the website is authorized to reproduce, exploit, redistribute or use for any reason whatsoever, even partially, the elements of this site whether they are software, visual or audio.


The responsibility of the company VAPSTOR can not be engaged in the event that the non-performance of its obligations is attributable either to unforeseeable and insurmountable facts of a third party to the contract, or to a case of force majeure as defined by French case law.

The products offered comply with current French legislation and the standards applicable in France. The company VAPSTOR cannot be held responsible for the non-performance of the contract, in the event of force majeure, out of stock, disruption or total or partial strike, in particular of the postal services and means of transport and / or communications, flood, fire .

VAPSTOR cannot be held responsible for any indirect damage that may arise from the purchase of the products.

All the products marketed by the company VAPSTOR, are intended for the reproduction of smoke inhalation. The product used to reproduce evaporation is based on Propylene Glycol. No scientific study having been made on the side effects that could be linked to the absorption of this substance, the customer acknowledges using this product on its full and entire responsibility, the company VAPSTOR cannot therefore be held responsible for any health or health problem of one of its customers.

All items sold on our site are prohibited for sale to minors under 18 on and outside French territory.
When arriving on the site the customer must check the confirmation box of his age to certify that he is of legal age.
By validating his order the buyer certifies on the honor that he is of age.


These general conditions of sale are subject to French law.